Last Updated: 15/09/2025
Galex Ltd. ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website : www.galex-air.com (the "Site") or use our services (collectively, the "Services").
Please read this Privacy Policy carefully. By accessing our Site and using our Services, you agree to the collection and use of your information as described herein. If you do not agree with the practices described, please do not use our Services.
We collect information that identifies, relates to, or describes you ("Personal Information"). The types of Personal Information we collect depend on your interactions with us and can include:
Information You Provide Directly:
Contact Details: Name, email address, phone number, shipping address, billing address.
Account Information: Username, password, security questions.
Order Information: Details of products you purchase, payment information (note: we may use third-party payment processors who handle this data).
Communications: Contents of your messages to us (e.g., customer support inquiries, feedback).
Information Collected Automatically:
Device Information: IP address, browser type, operating system, device identifiers.
Usage Data: Pages visited, links clicked, time spent on the Site, referring URL, and other data on interaction with our Services. This is often collected via cookies, web beacons, and similar technologies.
Information from Third Parties: We may receive information about you from other sources, such as analytics providers (e.g., Google Analytics) or social media platforms (if you interact with us through them).
We use your Personal Information for various business purposes, including:
To provide and maintain our Services, process transactions, and fulfill orders.
To communicate with you about your account, orders, inquiries, or send you service-related updates.
For marketing and advertising, such as sending you promotional messages (where you have consented, as required by law), and personalizing your experience on our Site.
To analyze and improve our Services, develop new features, and understand how users interact with our Site.
To ensure security and prevent fraud and abuse.
To comply with legal obligations and enforce our terms and conditions.
If you are located in the European Economic Area (EEA) or UK, we process your Personal Information based on:
Your consent (e.g., for marketing communications).
The performance of a contract with you (e.g., processing your order).
Our legitimate interests (e.g., improving our Services, security), provided they are not overridden by your rights.
Compliance with a legal obligation.
We may share your Personal Information in the following situations:
Service Providers: We share data with trusted third-party vendors who perform services for us (e.g., payment processing, shipping, data analysis, marketing assistance). These parties are contractually obligated to handle your data securely and only for the purposes we specify.
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of ourselves or others.
With Your Consent: We may share your information for other purposes with your explicit consent.
We do not sell your Personal Information for monetary or other valuable consideration (as defined by the CCPA).
Your Personal Information may be transferred to, stored, and processed in countries other than your own, including countries that may not have the same data protection laws. We take appropriate safeguards, such as relying on adequacy decisions or standard contractual clauses approved by relevant authorities, to ensure your data is protected.
Depending on your location (e.g., EEA, UK, California), you may have rights regarding your Personal Information, which may include:
Access: The right to know what Personal Information we hold about you.
Correction: The right to request correction of inaccurate or incomplete data.
Deletion: The right to request deletion of your Personal Information under certain circumstances.
Restriction/Objection: The right to restrict or object to our processing of your data (e.g., for direct marketing).
Data Portability: The right to receive a copy of your data in a structured, machine-readable format.
Withdraw Consent: Where processing is based on consent, the right to withdraw consent at any time.
Non-Discrimination: The right not to receive discriminatory treatment for exercising your rights.
To exercise these rights, please contact us using the details in Section 11. We will respond to your request within the timeframe required by applicable law and may need to verify your identity beforehand.
We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes).
Our Services are not intended for individuals under the age of 16 (or a lower age if provided by applicable law). We do not knowingly collect Personal Information from children. If you believe we have inadvertently collected such data, please contact us immediately.
We use cookies and similar technologies to enhance your experience, analyze traffic, and for advertising. You can usually adjust your browser settings to refuse cookies, but this may limit some functionality of the Site.
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy regularly.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: enquires@galex-air.com
You also have the right to lodge a complaint with the relevant supervisory authority in your country of residence.
Disclaimer: This template is provided for informational purposes only and does not constitute legal advice. It is essential to seek professional legal counsel to ensure your privacy policy fully complies with all specific laws and regulations applicable to your business operations and target markets.
